SHIPPING METHODS & COSTS
All packages in the United States are shipped via UPS, or USPS. Packages are shipped Internationally via UPS or FEDEX.
Delivery for US orders takes 2-7 business days . Delivery times are estimated from the time your order leaves our processing center.
US & Canada
- US: Free Shipping on all orders (subject to change on 15th April 2022)
- Canada: Flat Rate USP: $8
Rest of the world
- Flat Rate: $30
Please note that orders may be subject to import and custom fees, which is the responsibility of the customer.
Orders are only shipped on business days: Monday-Friday (excluding holidays)
Currently, all orders are processed and shipped within 2/3 business days. On holidays, products will be processed and shipped within 3-4 days.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing their correct address information. We are not held responsible for any goods being delivered to the wrong address.
If you think you may have provided the incorrect address information, email the correct address to email@example.com within an hour of your order.
If a package is returned to MY CURL ID due to an incorrect or incomplete shipping address or if the customer was not available to receive their order, the customer is responsible for the return shipping and re-delivery costs.
LOST OR STOLEN PACKAGES
MY CURL ID is not responsible for lost or stolen packages, and any issues with delivery should be reported to directly to the carrier.
DAMAGED PRODUCTS AND INCORRECT ORDERS
If you receive a damaged product of believe an order may have been incorrectly processed, please contact us via email within 5 days of receiving your order at firstname.lastname@example.org.